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Rent.ph | Philippines Number One Property Rental Website
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Rental Search Safety Tips

It is our goal to make your experience with Rent.ph not only fruitful but also safe. We are putting all necessary tools and features to prevent the misuse of the site from people who prey on unsuspecting users. However, to effectively weed out the bad apples in our website, we believe that the good ones and the rest of the Rent.ph community should also take part in this effort by reporting unscrupulous or abusive users as well to take precautionary measures when dealing with persons who use our site.

If you think that someone is abusing the site, we have provided an abuse icon which is found right under the property description of a listed property.

In addition, and for such reason, we came up with a list of advice to make your every visit with Rent.ph safe and secure in every way possible.

The first rule-of-thumb to renting online is to get to know the person you're dealing with. Deal only with landlords or his authorized representative. And when dealing with an owner you haven't seen, politely ask for documents that prove his/her ownership of the property. A bill that's addressed to the house like phone, electric or cableTV bills will do. When dealing absentee-owners, they usually entrusts their property to a relative or an agent to represent them. In case the property is entrusted to a relative or a caretaker, owners usually leave a "Special Power of Attorney (SPA)" to the trusted person or agent as his or her "attorney in fact". An SPA outlines the scope of the the trusted person's authority for example, receive advance payments or collect rental dues and other tasks. There may be owners who ask renters to send payments in person or through his/her account. So be sure to read this part in the SPA.

When dealing with an agent, broker or rent manager, you can ask for their license (Professional Regulations Commission). Agents, franchisees, property managers and rent managers accredited with Rent.ph are properly verified. They are also safer to deal with.

Be cautious of posts that offer unusually low prices. A property offered for like rock-bottom may be a likely candidate of being misrepresented by a false owner or agent. Find out similar properties in the (same) neighborhood. When in doubt, request for a scanned copy of the original documents like titles, tax declarations or perhaps offer a visit to the property and ask your way through the entire house. If you feel that something is not right, trust your instincts and tell the person that you need to consult your spouse or parent to make a decision.

As much as possible, avoid sending advance or downpayments via wire transfer like Western Union, Pera Padala, and other money transfer facility unless you are absolutely certain that you have spoken to the landlord or his authorized agent.

Be sure to visit the property before signing a contract. Make sure that what's posted is what you get. Check the condition of the property, the number of rooms, the property size, the neighborhood, the facilities and other features as described in the listing. We advice you print a copy of the listed property using Rent.ph's "print" feature which can be seen right under the property details.

Other Signs of Property Rental Fraud

While none of the signs below is a definite indication of fraud, proceed with caution if you encounter any of the following when dealing with those who present themselves to be landlords or their representatives.

There is an unusual set of circumstances that attempts to explain why the rent for an apartment is below market value or why the apartment cannot be viewed prior to being rented.
The landlord or property manager is unwilling to meet you in person or speak with you over the telephone.
Owner claims to be out of the country and cannot meet or talk to you personally but hurries you to send downpayment or deposit.
No clear explanation regarding ownership of property nor documentation that he has been authorized to rent out the posted property.
Hesitates or does not allow you to view or visit the property before renting.

If you're a victim or a witness to a fraudulent activity, report crime to the nearest law enforcement agency or forward incident to the National Telecommunications Commission at (+632) 926 7722 or e-mail at ospac@ntc.gov.ph

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